Terms & Conditions

The Craft Leather Private Limited (“The Craft Leather”, “we”, “us”, “our”) operates thecraftleather.com and associated digital experiences. These terms govern access to our B2B ordering portal, retail storefront, and all related services.

By creating an account, placing an order, or otherwise using our services you agree to these Terms & Conditions. For enterprise agreements, these terms supplement the executed Master Service Agreement (MSA).

Corporate buyers must provide accurate business credentials, GST/Tax IDs, and authorized signatory details. We may seek additional KYC documentation to comply with DPDP, GDPR, and local regulations.

Account owners are responsible for safeguarding login credentials and ensuring only authorized personnel place orders or access confidential product information.

Catalogue pricing shared on the portal is indicative and may vary based on customisation, finishing, packaging, and logistics requirements.

Written quotations remain valid for 14 calendar days unless stated otherwise. Currency conversions follow the TT selling rate issued by our banking partners on the date of invoicing.

Orders placed through the portal or via email are considered confirmed only upon receipt of the advance payment defined in the quotation or MSA.

Purchase orders that require sampling or branding must include approved artwork and written sign-off before production begins.

Payments are accepted via bank transfer, cheque (India), or approved payment gateways. International remittances must cover intermediary banking charges.

Lead times communicated in proposals commence after design approvals, advance receipt, and material confirmation. Force majeure events and supply shortages will be notified promptly.

Domestic deliveries are fulfilled DDP. International shipments follow Incoterms agreed in the quotation. Buyers are responsible for import duties, customs clearance, and local compliance.

Tracking information is shared within 24 hours of dispatch. Delays triggered by courier or customs agencies are outside our direct control, however escalation support is provided.

Every batch follows documented QA checkpoints covering raw material integrity, finishing, sizing, packaging, and labelling.

Return requests must be raised within seven (7) calendar days of delivery with supporting imagery and lot numbers. Approved returns will be repaired, replaced, or credited at our discretion.

Orders with custom branding, monogramming, or made-to-measure specifications are non-cancellable once production has commenced.

All product designs, catalogues, photography, and copywriting remain the intellectual property of The Craft Leather unless transferred through a written agreement.

Client trademarks and creative assets shared for customisation remain owned by the respective entities. We will only use such assets to fulfil the stated scope.

We collect and process personal data in alignment with India’s Digital Personal Data Protection Act (DPDP) 2023, the EU General Data Protection Regulation (GDPR), and other applicable legislation.

Processing is limited to legitimate business purposes such as account management, order execution, regulatory compliance, and personalised communications with identified consent.

Data subjects can exercise rights to access, correction, portability, and erasure by emailing our Data Protection Officer at dpo@thecraftleather.com. Requests are addressed within 30 days.

For details on categories of data, lawful bases, retention timelines, and vendor assessments please review our Privacy Policy referenced below.

Cookies and similar technologies help us personalise catalogue recommendations, remember cart preferences, and improve site performance. Manage your preferences via the cookie banner or browser controls.

Security incidents or breaches are assessed using our incident response framework. Affected stakeholders and regulators will be notified within legally mandated timelines with details of remediation.

Platform access may be suspended for suspicious activity, rate-limiting violations, or breach attempts. Questions can be raised at care@thecraftleather.com.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to these terms will not exceed the total amount paid by you for the specific order giving rise to the claim.

We are not liable for indirect, incidental, or consequential damages including loss of profits, business interruption, or data loss, except where prohibited by applicable law.

These Terms & Conditions are governed by the laws of India. Courts in Gurugram, Haryana shall have exclusive jurisdiction, unless superseded by specific clauses in an executed MSA.

Disputes will first be addressed through good-faith negotiations and, if unresolved, may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

We may update these terms to reflect regulatory changes or new product capabilities. The updated version will carry a revised “Last updated” date.

Questions about these terms can be directed to hello@thecraftleather.com or by writing to our registered office.